Consultative Selling: How He Closed Instacart Live
His co-founder live-coded a fix during the Instacart pitch - and closed the deal on the spot. Saket Saurabh used consultative selling SaaS techniques to close 15 enterprise customers including Instacart, LinkedIn, and DoorDash before hiring a single salesperson.
Saket reveals why he went "enterprise first" instead of starting with SMBs, the consultative selling SaaS approach that turns every meeting into problem-solving instead of pitching, and the zero-salary pivot that made Nexla cash flow positive before their $12M Series A.
Nexla is an enterprise data platform serving 50+ customers with 6-figure ACV deals. Saket's founder-led sales motion grew the company to over $5M ARR after raising $33M total.
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🔑 Key Lessons
🤝 Consultative selling SaaS connects product to market: Unless founders sell deals themselves, they miss critical signals about pricing and product direction. Saket closed 15 enterprise customers before hiring salespeople.
🪄 Create "magical moments" in demos: Saket's co-founder live-coded a data fix during the Instacart CTO pitch, solving in minutes what took their team weeks. Enterprise selling with agility closes deals faster than slides.
🏢 Go enterprise first to build for real complexity: Architecting for SMBs first prevents you from understanding enterprise-grade problems. Nexla targeted Fortune 500 companies from day one.
🎯 Use thesis-driven outreach instead of cold pitching: Saket built specific hypotheses about each target company's data problems. Starting with "Do you see this problem?" earned trust with technical buyers.
💰 Price against internal build cost, not competitors: Saket estimated what the prospect would spend on internal engineering, then priced Nexla at one-fifth to one-tenth. Consultative selling SaaS means understanding the buyer's economics.
Chapters
Introduction - the "magical moment" at Instacart
What is Nexla? Solving enterprise data fragmentation
Origin story: from Nvidia engineer to data entrepreneur
Why target enterprise customers from day one
What a typical consultative selling meeting looked like
The live-coding demo that closed Instacart
Figuring out enterprise pricing
Closing 15 enterprise deals through founder-led sales
Overcoming the "we can build it ourselves" objection
The zero-salary pivot to cash flow positivity
How AI changed Nexla's product and market
Lightning round
Resources
Full show notes: https://saasclub.io/464
Join 5,000+ SaaS founders: https://saasclub.io/email
Decoupling Data Operations From Data Infrastructure Using Nexla
Summary
The technological and social ecosystem of data engineering and data management has been reaching a stage of maturity recently. As part of this stage in our collective journey the focus has been shifting toward operation and automation of the infrastructure and workflows that power our analytical workloads. It is an encouraging sign for the industry, but it is still a complex and challenging undertaking. In order to make this world of DataOps more accessible and manageable the team at Nexla has built a platform that decouples the logical unit of data from the underlying mechanisms so that you can focus on the problems that really matter to your business. In this episode Saket Saurabh (CEO) and Avinash Shahdadpuri (CTO) share the story behind the Nexla platform, discuss the technical underpinnings, and describe how their concept of a Nexset simplifies the work of building data products for sharing within and between organizations.
Announcements
Hello and welcome to the Data Engineering Podcast, the show about modern data management
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Your host is Tobias Macey and today I’m interviewing Saket Saurabh and Avinash Shahdadpuri about Nexla, a platform for powering data operations and sharing within and across businesses
Interview
Introduction
How did you get involved in the area of data management?
Can you describe what Nexla is and the story behind it?
What are the major problems that Nexla is aiming to solve?
What are the components of a data platform that Nexla might replace?
What are the use cases and benefits of being able to publish data sets for use outside and across organizations?
What are the different elements involved in implementing DataOps?
How is the Nexla platform implemented?
What have been the most comple engineering challenges?
How has the architecture changed or evolved since you first began working on it?
What are some of the assumptions that you had at the start which have been challenged or invalidated?
What are some of the heuristics that you have found most useful in generating logical units of data in an automated fashion?
Once a Nexset has been created, what are some of the ways that they can be used or further processed?
What are the attributes of a Nexset? (e.g. access control policies, lineage, etc.)
How do you handle storage and sharing of a Nexset?
What are some of your grand hopes and ambitions for the Nexla platform and the potential for data exchanges?
What are the most interesting, innovative, or unexpected ways that you have seen Nexla used?
What are the most interesting, unexpected, or challenging lessons that you have learned while working on Nexla?
When is Nexla the wrong choice?
What do you have planned for the future of Nexla?
Contact Info
Saket
LinkedIn
@saketsaurabh on Twitter
Avinash
LinkedIn
@avinashpuri on Twitter
Parting Question
From your perspective, what is the biggest gap in the tooling or technology for data management today?
Links
Nexla
Nexsets
The intro and outro music is from The Hug by The Freak Fandango Orchestra / CC BY-SA
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