What's in Your Wallet? For Capital One, the Answer Is AI - Ep. 70
When you hear of AI and machine learning, it’s easy to think of technology companies leading the charge. Capital One is determined to change that. In a conversation with AI Podcast host Noah Kravitz, Nitzan Mekel, managing vice president of machine learning at Capital One, explained how the banking giant is integrating AI and machine learning into customer-facing applications such as fraud-monitoring and detection, call center operations and customer experience.