ServiceNow

Few teens are business owners, but by age 16, Bill McDermott had purchased and was running a local deli. Now he runs leading global technology powerhouse ServiceNow, a company that is defining how the world’s largest organizations transform for the digital age. Sarah Guo sits down with ServiceNow CEO Bill McDermott to discuss his journey from child entrepreneur to CEO, and how he navigates his role as a leader in the age of AI. Bill argues that human connection is still a vital part of being a successful leader, and as such, AI must be used to serve people rather than substitute for ambition. He breaks down the mechanics of hyper-growth, and the art of staying customer-centric at a global scale. They also discuss the future of enterprise software, how generative AI is fundamentally reshaping the labor market, and what founders need to know about building a resilient company culture that survives economic and technological shifts. Sign up for new podcasts every week. Email feedback to show@no-priors.com Follow us on Twitter: @NoPriorsPod | @Saranormous | @EladGil | @BillRMcDermott | @ServiceNow Chapters: 00:00 – Cold Open 00:50 – Bill McDermott Introduction 01:14 – Lesson from Buying a Deli 07:35 – Leadership in the AI Era 09:41 – How Bill Got Hired at Xerox 15:47 – Can Agency Be Taught? 18:40 – Seeing Change as Opportunity 25:18 – ServiceNow as an AI Control Tower 30:30 – Which SaaS Gets Disrupted? 32:22 – Defining a Platform Business 36:25 – Does AI Decrease Implementation Time? 39:06 – Agents Will Reshape the Workforce 40:59 – Success Signals at ServiceNow 44:07 – Enterprise Attitudes About AI 48:41 – How AI Has Changed Customer Conversations 50:48 – Bill’s Curiosity Beyond ServiceNow 52:29 – Day in the Life of a CEO 57:27 – Conclusion

Bill McDermott

Chairman and CEO

ServiceNow

In this episode, Sam is joined by Jacqui Canney, chief people and AI enablement officer at ServiceNow. Jacqui outlines how the software company has embedded AI agents into processes like employee onboarding to automate tasks, personalize experiences, and free up people’s time to focus on higher-value work. She emphasizes that successful adoption of artificial intelligence requires strong change management, workforce training, and a focus on talent — not just technology — including companywide AI skill assessments and personalized learning paths. Tune in to learn why Jacqui sees AI as a human capital opportunity. Read the episode transcript here. *Please take our listener survey: ⁠⁠mitsmr.com/podcastsurvey⁠⁠ It's short — we promise! — and all respondents will receive a free MIT SMR article collection, "Maximizing the Value of Generative AI." Guest bio: Jacqui Canney is the chief people and AI enablement officer at ServiceNow, where she leads the enterprise software company’s talent strategies for improving employees experience and preparing them for the future workforce through the use of technology and generative AI. Before joining ServiceNow in 2021, Canney served as chief people officer at WPP and Walmart. She previously worked at Accenture for 25 years. Canney currently sits on the board of directors for food delivery platform Wonder and nonprofit Project Healthy Minds. She’s also on the Institute for Corporate Productivity’s Chief HR Officer Board and Boston College’s board of trustees, and she cochairs the Boston College Wall Street Business Leadership Council. Me, Myself, and AI is a podcast produced by MIT Sloan Management Review and hosted by Sam Ransbotham. It is engineered by David Lishansky and produced by Allison Ryder. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. ME, MYSELF, AND AI® is a federally registered trademark of Massachusetts Institute of Technology. All rights reserved.

Jacqui Canney

Chief People and AI Enablement Officer

ServiceNow

In this episode of The New Stack Agents, ServiceNow CTO and co-founder Pat Casey discusses why the company runs 90% of its workloads—including AI infrastructure—on its own physical servers rather than the public cloud. ServiceNow maintains GPU hubs across global data centers, enabling efficient, low-latency AI operations. Casey downplays the complexity of running AI models on-prem, noting their team’s strong Kubernetes and Triton expertise.  The company recently switched from GitHub Copilot to its own AI coding assistant, Windsurf, yielding a 10% productivity boost among 7,000 engineers. However, use of such tools isn’t mandatory—performance remains the main metric. Casey also addresses the impact of AI on junior developers, acknowledging that AI tools often handle tasks traditionally assigned to them. While ServiceNow still hires many interns, he sees the entry-level tech job market as increasingly vulnerable. Despite these concerns, Casey remains optimistic, viewing the AI revolution as transformative and ultimately beneficial, though not without disruption or risk.    Learn more from The New Stack about the latest in AI and development in ServiceNow  ServiceNow Launches a Control Tower for AI Agents ServiceNow Acquires Data.World To Expand Its AI Data Strategy  Join our community of newsletter subscribers to stay on top of the news and at the top of your game.

Pat Casey

CTO and Co-Founder

ServiceNow

For Bill McDermott, work has never been just a job. On this Labor Day rerun of Grit, first published Jan 9, 2023, the ServiceNow CEO reflects on what he learned from his earliest jobs and how he carried those lessons from a deli counter in Long Island to the boardroom of an $80B software company. We cover: Why Bill bought a deli when he was in high school — and how he competed against 7-Eleven (04:00) Interviewing at Xerox and wanting it more than anyone else (08:17) Unwavering optimism and being a source of strength for others (12:34) How a love of work has shaped Bill as a person (16:44) Facing challenges and keeping a promise to his father (22:00) Enjoying the present and keeping an eye on the future (30:01) Leaving Xerox for Gartner and learning from a tough experience (33:29) Sloan Kettering and Father Michael Judge (39:22) Following the “original dream” vs. building something new at ServiceNow (44:59) Losing an eye and getting a pep talk from two Medal of Honor winners (51:15) Why Bill started and ended his book with quotes from two Kennedys (01:01:21) Connect with Bill X LinkedIn Connect with Joubin X LinkedIn Email: grit@kleinerperkins.com  Learn more about Kleiner Perkins

Bill McDermott

Chairman and CEO

ServiceNow

We sit down with ServiceNow CEO Bill McDermott for a masterclass in the art of enterprise sales — a topic where Bill ranks as one of the all-time greats by any measure. Bill started his career as a bag-carrying salesman at Xerox in New York City (alongside Howard Schultz!) back in 1983, and rose to become the company’s youngest corporate officer at age 36 before going on to become CEO of global software giant SAP. Since joining ServiceNow in 2020 Bill has grown the company from $3.5 billion in revenue over $10 billion today, and a nearly $200B market cap — which makes it one of the largest enterprise software companies in the world. Whether your job directly involves selling or not (and if you’re a founder, make no mistake — selling is the MOST important part of your job) there’s something here to be learned for everyone. Break out your notebooks and enjoy! Links: ServiceNow The SPIN selling method Bill’s fantastic interview with Ben Thompson on Stratechery Sponsors: Sierra: https://bit.ly/acquiredsierra

Bill McDermott

Chairman and CEO

ServiceNow

On Training Data, we learn from innovators pushing forward the frontier of AI’s capabilities. Today we’re bringing you something different. It’s the story of a company currently implementing AI at scale in the enterprise, and how it was built from a bootstrapped idea in the pre-AI era to a 150 billion dollar market cap giant.  It’s the Season 2 premiere of Sequoia’s other podcast, Crucible Moments, where we hear from the founders and leaders of some legendary companies about the crossroads and inflection points that shaped their journeys. In this episode, you’ll hear from Fred Luddy and Frank Slootman about building and scaling ServiceNow. Listen to Crucible Moments wherever you get your podcasts or go to: Spotify: https://open.spotify.com/show/40bWCUSan0boCn0GZJNpPn Apple: https://podcasts.apple.com/us/podcast/crucible-moments/id1705282398 Hosted by: Roelof Botha, Sequoia Capital Transcript: https://www.sequoiacap.com/podcast/crucible-moments-servicenow/

Frank Slootman

CEO

SnowflakeServiceNow

Fred Luddy

Founder

ServiceNow

Guest: Frank Slootman, CEO and Chairman of Snowflake and author of Amp It Up Snowflake CEO Frank Slootman doesn’t recall a time in his childhood where new achievements were celebrated — because, according to his father, putting everything into your work and “leaving it all on the field” was the only choice. “The problem with it,” Frank says, is that “it becomes a ‘never enough’ dynamic, because when is it enough?” To this day, he comes home on Friday night and asks himself, “Did it mater that I was there? ... If I’m just a passenger on the ship, that’s my nightmare.” In this episode, Frank and Joubin discuss acting with urgency, Shlomo Kramer, negative role models, Elon Musk, Teddy Roosevelt’s “Man in the Arena” speech, aptitudes and weaknesses, ServiceNow, and the life spark of business. In this episode, we cover: Being tough on yourself (00:59) Sailing and inner peace (03:00) Confronting your demons (09:07) Scaling Data Domain (11:15) Judging talent (15:20) That gnawing feeling (18:16) Daring greatly and rejecting pride (21:04) “Did it matter that I was there?” (25:02) How you play the game (27:59) The best version of yourself (29:59) Learning from the best (34:06) Sales as inspiration (37:52) Retirement and Tom Brady (39:09) The fog of war (41:16) Snowflake vs. Data Domain (44:31) Respect for luck (48:48) Who Snowflake is hiring (50:42) Links: Connect with FrankLinkedIn Buy Frank’s book, Amp It Up: Leading for Hypergrowth by Raising Expectations, Increasing Urgency, and Elevating Intensity Connect with JoubinTwitter LinkedIn Email: grit@kleinerperkins.com  Learn more about Kleiner Perkins This episode was edited by Eric Johnson from LightningPod.fm

Frank Slootman

CEO

SnowflakeServiceNow

Frank Slootman, CEO of Snowflake Computing, joins Sarah Guo and Elad Gil this week on No Priors. Before scaling Snowflake to its blockbuster IPO and beyond, Frank was also the CEO from early to scale for landmark enterprise companies ServiceNow and Data Domain. Frank grew up in the Netherlands and is also the author of three books: Amp It Up, Rise of the Data Cloud, and Tape Sucks. In this episode, our hosts talk with Frank about the opportunity for generative AI in the enterprise, why Snowflake isn't really a data warehousing company, their acquisitions of Neeva and Streamlit, apps within Snowflake, and how AI relates to traditional analytics and BI. He also talks about his personal journey, why it's always a good time to do performance management, and why most leaders struggle to raise the bar for performance. ** No Priors is taking a summer break! The podcast will be back with new episodes in three weeks. Join us on July 20th for a conversation with Devi Parikh, Research Director in Generative AI at Meta. ** No Priors is now on YouTube! Subscribe to the channel on YouTube and like this episode. Show Links: Forbes: How CEO-For-Hire Frank Slootman Turned Snowflake Into Software’s Biggest-Ever IPO Amp It Up: Leading for Hypergrowth by Raising Expectations, Increasing Urgency, and Elevating Intensity Rise of the Data Cloud (Audible Audio Edition): Frank Slootman, Steve Hamm, Zach Hoffman, Snowflake: Books TAPE SUCKS: Inside Data Domain, A Silicon Valley Growth Story eBook : Slootman, Frank: Kindle Store Frank Slootman’s LinkedIn Sign up for new podcasts every week. Email feedback to show@no-priors.com Follow us on Twitter: @NoPriorsPod | @Saranormous | @EladGil | @SnowflakeDB Show Notes: [00:06] - Frank’s Insights on Career Success as a three-time CEO [12:42] - The message of his book Amp It Up [25:01] - Future of Natural Language and Data [36:29] - Data Management and Industry Transformation Future [45:13] - Managing Resources in Changing Economic Environment [50:09] - Amping Up Energy and Intensity Amid Economic Headwinds

Frank Slootman

CEO

SnowflakeServiceNow

Bill McDermott is the CEO of ServiceNow, a $113 billion, publicly-traded cloud computing platform that helps companies manage their operations. He joins Big Technology Podcast to discuss his career path, from owning a delicatessen on Long Island to now managing over 20,000 employees. We also dive deep into how generative AI helps companies foster innovation and force businesses to retool their workforces in the coming years. Tune in for a lively conversation with one of the world's most dynamic tech CEOs. ---- Enjoying Big Technology Podcast? Please rate us five stars ⭐⭐⭐⭐⭐ in your podcast app of choice. For weekly updates on the show, sign up for the pod newsletter on LinkedIn: https://www.linkedin.com/newsletters/6901970121829801984/ Questions? Feedback? Write to: bigtechnologypodcast@gmail.com Highlights: 7:20 Starting off his business career by buying his local delicatessen at 16 years old.  16:20 Getting his first corporate job at Xerox  21:20 Lessons from witnessing the start of Xerox’s decline 30:40 What ServiceNow offers 37:00 Does AI lead to job loss? 39:40 Retraining people for the new economic reality 47:50 Bill’s secret for closing deals Learn more about your ad choices. Visit megaphone.fm/adchoices

Bill McDermott

Chairman and CEO

ServiceNow

Frank Slootman joins Jason for another incredible conversation that ranges from the management shift in Silicon Valley (1:08) to how to know if you’re moving the dial in your organization (9:59). Then, they discuss Frank’s hiring philosophy and how to create a winning relationship between an executive and their direct reports (27:05). Finally, they discuss managing burnout and creating security for yourself (46:33). (0:00) Molly kicks off the show (1:08) Layoffs + the management shift in Silicon Valley (8:29) MasterClass - Get 15% off an annual membership at https://masterclass.com/startups (9:59) How to know if you are moving the dial and moving at a fast pace (18:36) Contra - Get $500 off your first hire at https://contra.com/twist (20:09) Dealing with recessions and countering the media frenzy (27:05) Frank’s definition of culture and hiring for enthusiasm (32:32) The relationship between an executive and their employees (35:49) House of Macadamias - Get 20% off at https://houseofmacadamias.com/twist by using code TWIST20 (37:19) Assessing performance, hiring the right people, and being thoughtful (41:56) Starting with a great product (46:33) Managing burnout and creating security (56:49) Consumption-based pricing + acquisitions (1:00:30) Frank’s thoughts on AI FOLLOW Jason: https://linktr.ee/calacanis FOLLOW Molly: https://twitter.com/mollywood

Frank Slootman

CEO

SnowflakeServiceNow

“When you create something,” says ServiceNow CEO Bill McDermott, “that gives you the ability to help and do good and achieve for the most people possible.” Bill left his first corporate job at Xerox for a short stint at Gartner, then served as CEO of SAP for nearly a decade. He made one more transition three years ago because he saw a great opportunity to help make ServiceNow a defining enterprise software company. “I knew it could happen,” he says. “What I didn’t know is just how unbelievably right I was.” In this episode, Bill and Joubin discuss fist-pumps, shoplifting teens, Bill’s superpowers, needing to be needed, marriage as a partnership, why every relationship matters, difficult relocations, breast cancer, the FDNY’s chaplain, and the Medal of Honor.  In this episode, we cover: Why Bill bought a deli when he was in high school — and how he competed against 7-Eleven (04:00) Interviewing at Xerox and wanting it more than anyone else (08:17) Unwavering optimism and being a source of strength for others (12:34) How a love of work has shaped Bill as a person (16:44) Facing challenges and keeping a promise to his father (22:00) Enjoying the present and keeping an eye on the future (30:01) Leaving Xerox for Gartner and learning from a tough experience (33:29) Sloan Kettering and Father Michael Judge (39:22) Following the “original dream” vs. building something new at ServiceNow (44:59) Losing an eye and getting a pep talk from two Medal of Honor winners (51:15) Why Bill started and ended his book with quotes from two Kennedys (01:01:21) Links: Connect with BillTwitter LinkedIn Connect with JoubinTwitter LinkedIn Email: grit@kleinerperkins.com  Learn more about Kleiner Perkins This episode was edited by Eric Johnson from LightningPod.fm

Bill McDermott

Chairman and CEO

ServiceNow

My guest today is Frank Slootman, Chairman and CEO of cloud platform Snowflake. Frank has become one of the most revered CEOs in business. Over the past twenty years, he has three times taken over emerging enterprise software businesses – first Data Domain, then ServiceNow, and most recently Snowflake - and led them across the chasm into large, billion-dollar businesses. Please enjoy this great discussion with Frank Slootman.   For the full show notes, transcript, and links to mentioned content, check out the episode page here.   -----   This episode is brought to you by Tegus. Tegus is the new digital hub for market intelligence. The Tegus platform empowers Investors and Corporate Development teams to invest smarter by pairing best in class technology with the highest quality user-generated content and data. Find out why a majority of the top firms are using Tegus on a daily basis. Head to tegus.co/patrick for your free trial.   -----   This episode is brought to you by Lemon.io. The team at Lemon.io has built a network of Eastern European developers ready to pair with fast-growing startups. We have faced challenges hiring engineering talent for various projects - and Lemon.io offered developers for one-off projects, developers for full start to finish product development, or developers that could be add-ons to the existing team. Check out lemon.io/patrick to learn more. -----   Invest Like the Best is a property of Colossus, LLC. For more episodes of Invest Like the Best, visit joincolossus.com/episodes.    Past guests include Tobi Lutke, Kevin Systrom, Mike Krieger, John Collison, Kat Cole, Marc Andreessen, Matthew Ball, Bill Gurley, Anu Hariharan, Ben Thompson, and many more.   Stay up to date on all our podcasts by signing up to Colossus Weekly, our quick dive every Sunday highlighting the top business and investing concepts from our podcasts and the best of what we read that week. Sign up here.   Follow us on Twitter: @patrick_oshag | @JoinColossus   Show Notes [00:02:33] - [First question] - How he evaluates the team of a company he’s working with [00:04:48] - The pace of decisions made around changing team members  [00:06:10] - Understanding the potential quality of outside leaders being brought into the company [00:08:13] - How he characterizes great and constructive confrontation [00:09:53] - What he’s found to be most effective in convincing senior talent to join a team [00:11:36] - Ways he personally generates energy to sustain himself in this pace of business [00:14:17] - How he fosters and nurtures healthy communication pathways [00:15:36] - Narrowing the focus when evaluating a new product [00:17:58] - Is it possible for a focus to be too narrow? [00:19:31] - An example of a dazzling customer that he’s worked with  [00:21:04] - Working backwards from a problem and building something that solves it [00:23:03] - Building trust between a company and its customers over time [00:25:37] - Overview of the base layer ingredients of trust [00:28:12] - Sequential versus parallel processing and how they affect building trust [00:30:22] - Lessons in successfully translating between engineers and business people [00:32:58] - Crossing the chasm and effective sales organizations [00:35:17] - Working compensation into getting more out of an organization [00:38:45] - How much a sales organization needs to work backwards to serve their product [00:41:40] - Great questions for board members to ask their executive team [00:46:07] - Where the analogy of ‘business as war’ falls down and defining the highlander concept  [00:48:01] - What he feels he could still hone in his skillset  [00:49:16] - The kindest thing anyone has ever done for him

Frank Slootman

CEO

SnowflakeServiceNow

Frank is the Chairman & CEO of Snowflake, a data warehousing company he joined and rapidly accelerated in 2019. Frank led Snowflake to the largest software IPO in history (his third massive IPO as CEO). Previously, he grew Data Domain from $0 in revenue in 2003 to a ~$776M IPO in 2007 and then grew ServiceNow to a $22B market cap. In this episode you will learn the principles Frank uses to achieve outlier outcomes. Attracting and cultivating performing talent. Getting the wrong people off the bus fast is critical. Frank prefers "drivers" to "passengers." Without risk-taking, the business will stagnate. Left to their own devices things slow to a "glacial pace." CEOs should push to find the true limits of the organization. Intellectual honesty is required. Copy-pasting strategy from previous roles is unacceptable. You need to develop deep conviction, while maintaining humility to course correct when you are wrong. Culture and reputation are defined by your actions. CEOs must maintain an incredibly high bar. Show Notes: (00:00) Jason intros the interview (01:44) Why Frank decided to write the book (order here: https://ampitupbook.com/) (05:30) Why "all great products start with great architecture" (09:49) Intellectual honesty is integral to diagnosing problems (11:38) Marketerhire - Get $500 off your first hire at https://MarketerHire.com/twist (13:09) Taking over and increasing the talent density on a team (15:54) Why most organizations avoid confronting and correcting mistakes (23:23) Fellow - Sign up and get $1000 in credits at https://fellow.app/twist (24:50) Managing intensity (25:39) How hiring top talent leads to victory (the definition of victory is breaking the enemy's will to fight) (28:19) Relationships and reputations are defined in the hard times by taking ownership (31:47) Taking risks is essential to success in business (32:53) Keep high standards, people pitching need to be bursting with excitement (35:42) FanDuel Sportsbook - Sign up with promo code TWIST to place a special $1000 risk-free bet at https://fanduel.com (37:32) Drivers vs. passengers, getting the right people on the bus (40:38) Organizations should be governed on influence, people need to go direct (43:30) Why Frank is still optimistic about America and entrepreneurship (48:39) Things cannot be all about you as CEO, the organization needs to be empowered to be accountable (51:22) The difference between people that start things and the people that run things (54:17) Intellectual honesty is the bedrock of being a great operator (57:37) Increasing velocity by narrowing scope (1:00:55) Being mission-driven by "Starting with Why" (1:02:34) Most people don't lean in enough when managing the growth model of the business (1:06:57) Setting big goals (1:07:53) Ubiquitous win-win deals are not possible Buy Amp It Up: Leading for Hypergrowth by Raising Expectations, Increasing Urgency, and Elevating Intensity: https://ampitupbook.com/ FOLLOW Frank: https://www.linkedin.com/in/frankslootman/ FOLLOW Jason: https://linktr.ee/calacanis FOLLOW Molly: https://twitter.com/mollywood

Frank Slootman

CEO

SnowflakeServiceNow

Frank Slootman currently serves as Chairman and CEO at Snowflake and has over 25 years of experience as an entrepreneur and executive in the enterprise software industry. Prior to Snowflake, Frank served as CEO and President of ServiceNow taking the company from around $100M in revenue, through an IPO, to $1.4B. Before ServiceNow, Frank served as President of the Backup Recovery Systems Division at EMC following the acquisition of Data Domain Corporation/Data Domain, Inc., where he served as the CEO and President, leading the company through an IPO to its acquisition by EMC for $2.4B. You must check out Frank's book, Amp It Up. It can already be pre-ordered here. In Today's Episode with Frank Slootman You Will Learn: 1.) Narrow the Focus, Increase the Quality: How does Frank determine what to focus on? What does the prioritisation process look like? What one question does Frank ask his team to ensure they are focused? What are the best answers? What are the worst? When should you change focus? 2.) When There is Doubt, There is No Doubt: What does Frank mean by this? What does it apply to? When is there nuance? How long does Frank give people who are underperforming? How does he communicate their underperformance to them directly but productively? What is the right way to fire someone? Why are performance reviews BS? 3.) Make The Good People Great: How does Frank get the very best out of his teams? How does he make the good great? How does he use compensation and equity structures to supercharge his teams? How does Frank set stretch targets that are both ambitious but also attainable? 4.) The Art of Leadership and Board Management: Why does Frank believe every CEO should be anxious? How has Frank changed as a leader over time? What is the biggest mistake founders make when it comes to board management? How can founders actively manage and control their board? Item's Mentioned In Today's Episode with Frank Slootman Frank's Favourite Book: Courage Is Calling: Fortune Favours the Brave, The Speed of Trust: The One Thing that Changes Everything

Frank Slootman

CEO

SnowflakeServiceNow

Join ServiceNow's Chief Customer and Partner Officer, Lara Caimi, and VP of Strategic Operations for the Customer and Partner Organization, Aneesa Sayall, as they discuss how hitting the gas on how they deliver partners is fundamental to how ServiceNow scales to $10B and beyond. Video + show notes: https://www.saastr.com/saastr-podcast-459-and-video-the-role-of-partners-to-scaling-to-15-billion-with-servicenow/

Lara Caimi

Chief Customer and Partner Officer

ServiceNow

Aneesa Sayall

VP of Strategic Operations

ServiceNow

Lara Caimi is the Chief Customer and Partner Officer @ ServiceNow, the company that allows you the power to make work, work better. Prior to their IPO, ServiceNow raised funding from some of the best in the business including Sequoia Capital and Greylock. As for Lara, she joined ServiceNow in 2017 and spent 3 years as Chief Strategy Officer before assuming her current role just this month. Before ServiceNow Lara spent an incredible 17 years at Bain & Co across a variety of different projects and roles. In Today's Episode We Discuss: How Lara made her way into the world of ServiceNow and SaaS having spent an incredible 17 years at Bain & Co? What does the role of Chief Strategy Officer really entail? How did the role change in Lara's 3 years in the position? What is the optimal relationship between the Chief Strategy Officer and the CEO? How does Lara advise founders on when to hire their Chief Customer Officer? How does Lara see the 4 phases of startup growth? What are the most challenging elements within each? How does one instil process and discipline without losing agility and speed? How does one set targets that are a stretch but also not a stretch too far? What is the right balance? How does Lara think about what great change management looks like today? How does that change in a COVID world? How does Lara approach the right way to address enterprise customer communications? Why has that been made easier in COVID times? Lara's 60 Second SaaStr: What would Lara most like to change in the world of SaaS today? What is the hardest element of Lara's role with ServiceNow today? The biggest surprise for Lara internally since the start of COVID? Read the full transcript on our blog: https://www.saastr.com/saastr-podcast-361-with-servicenow-chief-customer-and-partner-officer-lara-caimi/ If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin Harry Stebbings SaaStr The future of work is here and digital automation is now essential for today's workforce. Tools have improved, but companies are STILL using outdated and manual processes to conduct business. Enter Pipefy. Pipefy is a workflow management software that makes business processes such as purchasing, onboarding, and recruiting—hassle-free, so requesters, processors and managers are more efficient. Pipefy seamlessly integrates with other tools in your toolchain to ensure a completely automated experience with a low to no code implementation. Dispersed or remote team members? NO PROBLEM! Pipefy can automate your requests from anywhere. Scroll over to pipefy.com/saastr to try it out and get 10% off your first 3 months. Empower your teams everywhere with Pipefy.

Lara Caimi

Chief Customer and Partner Officer

ServiceNow