First Customers: How Wade Foster Got 800 Paid Beta Users
Show notes
$100 per user. Unfinished product. No venture capital. Wade Foster charged for Zapier's paid beta from day one and signed up 800 paying first customers in nine months. Founders will hear exactly how early traction came from hunting SaaS forums where posts converted at 50%+. Wade shares why charging from day one filtered out tire-kickers, how forum hunting on sites like Evernote and Wufoo delivered hyper-qualified first customers, and the 10,000-email waitlist mistake that cost them at launch. Zapier went on to join Y Combinator's Summer 2012 batch, built a developer platform that grew integrations from 30 to 350+ apps, and passed 300,000 registered users within two years of launch. 🔑 Key Lessons 💰 A paid beta validates demand better than free signups: Charging $100 filtered out casual users and proved real demand from people deeply invested in solving their integration problem. 🎯 Forum hunting delivers hyper-targeted first customers: Wade posted on SaaS product forums where users were already asking for integrations. Those threads converted at over 50%. 🤝 A developer platform scales integrations through partnerships: Instead of building every integration themselves, Zapier let third-party SaaS companies add their own apps - growing from 30 to 350+ with about 250 partner-built. 📉 Neglecting your waitlist kills early traction at launch: Zapier collected 10,000 emails during the paid beta but never sent an update for nine months. Most subscribers forgot about the product entirely. 💰 Price without perfect data and iterate: With no comparable competitors, Zapier benchmarked against tools their first customers already used. Charging anything was more important than finding the perfect SaaS go-to-market price. 🛠️ Removing familiar UX patterns can add friction: Putting the product on the homepage instead of a signup button confused users. They reverted to a traditional signup page. Chapters Introduction Wade's background and the Zapier concept Success quote: Be better today than yesterday Where the idea for Zapier came from Building the prototype at Startup Weekend The paid beta decision - charging $100 from day one Why charging from day one mattered in Missouri Getting from no's to 800 paying first customers Forum hunting strategy for early traction Launching in June 2012 and joining Y Combinator Advice for YC applicants Biggest mistake: ignoring the 10,000-email waitlist Growing beyond beta with the developer platform Onboarding lesson: the signup button experiment Pricing without comparable competitors Premium apps and team-building challenges 300,000 users in two years Lightning round Resources Full show notes: https://saasclub.io/1 Join 5,000+ SaaS founders: https://saasclub.io/email
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